Last updated: 24 August 2026

Luxevyn is operated by VividLaunch LLC. This Shipping & Delivery Policy explains how orders placed through Luxevyn are processed and delivered to customers in the United Kingdom.

Free UK Delivery

We currently offer free standard delivery on eligible orders within the United Kingdom. Where free delivery applies, no standard delivery charge will be added at checkout.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

Business days are Monday to Friday and exclude UK public holidays. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, unusually high order volumes, address issues or other circumstances outside our reasonable control.

Where a more specific delivery estimate is displayed on a product page or during checkout, that estimate should be read together with this policy.

UK Fulfilment

UK orders may be fulfilled from our authorised UK fulfilment location, subject to product availability:

Unit 3-4, Parkway Link
Kettlebridge Rd
Sheffield S9 3AJ
United Kingdom

This location is a fulfilment facility and is not a customer-facing retail store. It should not be used as a returns address unless we specifically authorise the return.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address supplied during checkout. Please review your delivery details carefully.

Tracking

Where tracking is available, tracking details will be sent to the email address associated with your order after the shipment has been processed by the carrier.

Tracking information can sometimes take time to update after dispatch.

Incorrect Delivery Address

Customers are responsible for providing complete and accurate delivery information. If you notice an error after placing an order, contact us immediately at help@luxevyn.com.

We cannot guarantee that an address can be changed after an order has entered fulfilment.

Delayed Orders

If your order has not arrived within the expected timeframe, please contact us with your order number. We will review the available tracking information and work with the carrier or fulfilment provider where appropriate.

Lost or Damaged Shipments

If your parcel appears to have been lost in transit or arrives damaged, contact help@luxevyn.com as soon as reasonably possible.

Please retain the item, original packaging and any delivery packaging while we review the issue. We may ask for photographs or other reasonable evidence to help us investigate a damaged delivery.

Contact

Luxevyn / VividLaunch LLC
Email: help@luxevyn.com
US Phone: +1 307 293 0197
UK Phone: +44 7418 603530