Last updated: 24 August 2026

This Privacy Policy explains how Luxevyn, operated by VividLaunch LLC, collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Who We Are

Store: Luxevyn
Data Controller: VividLaunch LLC
Address: 30 N Gould St, Sheridan, WY 82801, USA
Email: help@luxevyn.com
US Phone: +1 307 293 0197
UK Phone: +44 7418 603530

Our online store is hosted and operated using Shopify's ecommerce platform.

Information We May Collect

Depending on how you interact with Luxevyn, we may collect information such as:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction information
• Product preferences and shopping activity
• Customer support communications
• Device, browser and IP information
• Website usage information
• Cookie and consent preferences

Payment card information is generally processed directly by authorised payment service providers. We do not need to receive or store complete payment card details where they are processed by those providers.

How We Use Personal Information

We may process personal information in order to:

• Process and fulfil orders
• Take and manage payments
• Provide shipping and tracking information
• Handle returns, refunds and customer support
• Prevent fraud and protect our store and customers
• Maintain and improve our website and services
• Comply with accounting, tax and legal obligations
• Send marketing communications where we have a lawful basis to do so
• Measure advertising and website performance where permitted and, where required, after consent

Lawful Bases

Depending on the activity, we may rely on performance of a contract, compliance with a legal obligation, legitimate interests or consent as the lawful basis for processing personal information.

Where processing relies on consent, you may withdraw that consent at any time without affecting processing that was lawful before withdrawal.

Sharing Personal Information

We may share information where reasonably necessary with service providers that help us operate Luxevyn, including:

• Shopify and ecommerce technology providers
• Payment processors
• Warehousing and fulfilment providers
• Postal and courier services
• Fraud prevention and security providers
• Customer support providers
• Analytics and advertising providers, subject to applicable consent requirements
• Professional advisers and authorities where required by law

We do not sell personal information in the ordinary meaning of selling customer lists for money.

International Transfers

VividLaunch LLC is based in the United States and some service providers may process information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we take reasonable steps to use an appropriate lawful transfer mechanism or other permitted safeguard.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes and complying with legal obligations.

Your UK Data Protection Rights

Subject to applicable law and any relevant exceptions, you may have rights including access to your personal information, correction of inaccurate information, deletion, restriction, objection to certain processing, data portability and withdrawal of consent.

To make a privacy request, email help@luxevyn.com.

We may need to verify your identity before completing certain requests.

Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.

Cookies

We use cookies and similar technologies to operate the website, remember preferences, understand site performance and, where permitted, support advertising and marketing.

Non-essential cookies and similar technologies will be handled according to applicable consent requirements. Please see our Cookie Policy for more information.

Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No internet transmission or storage system can, however, be guaranteed to be completely secure.

Complaints

If you have a concern about how we handle personal information, please contact us first at help@luxevyn.com so that we can investigate.

Individuals in the United Kingdom may also have the right to make a complaint to the UK Information Commissioner's Office where applicable.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices. The latest version will be posted on this page with an updated revision date.