Help centre
Frequently asked questions
Straight answers about NasoVeya, delivery, returns and payment.
The product
What is NasoVeya?
An electric device that rinses the nose with saline. It has a clean chamber, two set modes (gentle and intense) and a separate waste chamber that collects the used rinse.
What water should I use?
Distilled, sterile, or boiled-then-cooled water at lukewarm temperature. Never use untreated tap water.
Will it feel too strong?
Start on the gentle mode. The manufacturer states that a pressure relief valve opens automatically above 12 kPa. Soft silicone nozzles come in two sizes so you can find a comfortable seal.
What powers it?
Two AAA batteries, which are removable, according to the supplier's listing. There is no charger and no mains lead at the basin.
Do I need to buy saline?
Check the box contents on the product page. Saline is a separate product with its own instructions.
How do I clean it?
Empty the waste chamber, rinse the parts after each use and leave them to air-dry. Follow the instructions supplied with the device.
Who should not use it?
It is described for ages 12 and over. Ask your clinician first if you have had recent nasal or sinus surgery or have ear problems. NasoVeya is not a treatment for any condition; speak to your GP or pharmacist about persistent symptoms.
Orders and delivery
How do I know my order was received?
You will receive an order confirmation at the email address used at checkout. Check your spam or junk folder if you cannot see it.
Can I change or cancel my order?
Email help@luxevyn.com as soon as possible. We will try to make the change before fulfilment, but we cannot guarantee changes once an order is being processed or has been dispatched.
How much is delivery?
Standard UK delivery is free on eligible orders.
How long does delivery take?
Usually 2–7 working days (Monday to Friday, excluding UK bank holidays). This is an estimate, not a guaranteed date.
How do I track my order?
Where tracking is available, we email it to you once your order is dispatched. You can also use the Track your order page.
Returns and refunds
Can I return it if I change my mind?
Yes, eligible orders can be returned within 60 days of delivery. This is on top of your 14-day legal right to cancel. Email help@luxevyn.com first and we will send return instructions. Our returns policy explains the legal exceptions that may apply.
Who pays for return postage?
For change-of-mind returns you normally pay the return postage. If an item is faulty, damaged or not as described, your legal rights apply; contact us before sending it back.
Where do I send a return?
Contact us first and we will confirm the return address for your order. Please do not send parcels to our Sheffield fulfilment location unless we ask you to.
What if it arrives damaged or faulty?
Email help@luxevyn.com with your order number and a description of the problem. We may ask for photos. Your statutory rights are not affected.
How long do refunds take?
Approved refunds go back to your original payment method. Your bank or card provider may take a few extra days to show the funds.
Payment and support
What currency are prices in?
British pounds (GBP). Prices include VAT.
Which payment methods can I use?
The options available to you are shown at checkout and can depend on your device and location.
Is checkout secure?
Yes. Checkout runs on Shopify and payments are processed by authorised payment providers.
How do I contact you?
Email help@luxevyn.com or call +44 7418 603530. Support hours are Monday to Friday, 9am–6pm US Eastern time (around 2pm–11pm UK time).
Still need help?
Our team can help with the product, orders, delivery and returns.