After completing checkout, you should receive an order confirmation at the email address you provided. Please check your spam or junk folder if you do not see the confirmation in your inbox.

Contact us as soon as possible at help@luxevyn.com. We will try to make the requested change before fulfilment, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Contact support immediately with your order number and the correct address. We will try to update the order where possible, but we cannot guarantee changes once fulfilment has begun.

Luxevyn currently offers free standard UK delivery on eligible orders.

Our standard UK delivery estimate is 2–10 business days. Business days are Monday to Friday and exclude UK public holidays. Delivery estimates are not guaranteed dates and may occasionally be affected by circumstances outside our reasonable control.

Eligible products may be fulfilled through our authorised UK fulfilment operations, subject to stock availability. Our UK fulfilment location is in Sheffield. It is not a customer-facing retail shop and should not be used as a return address unless our support team specifically authorises it.

When tracking is available, we will send a tracking number or tracking link after your order is dispatched. You can also visit our Track Your Order page for additional guidance.

Tracking may take some time to update after the parcel is handed to the carrier. If there has been no movement for several business days or your expected delivery window has passed, please contact our support team.

For most online purchases, UK consumers have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions. Please contact help@luxevyn.com before returning anything so we can provide the correct instructions.

Please contact us before sending a return. We will provide the appropriate authorised return instructions for your order. Do not send a parcel to our UK fulfilment location unless our support team specifically confirms that address for your return.

For ordinary change-of-mind returns, customers are normally responsible for direct return shipping costs unless we agree otherwise. Where an item is faulty, damaged or not as described, applicable statutory rights may require different treatment. Please contact us before returning the item.

Contact us as soon as possible at help@luxevyn.com with your order number and details of the issue. We may ask for photographs or other reasonable information to help us investigate. Your statutory consumer rights are not affected.

Once a refund has been approved and processed by Luxevyn, it will normally be returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

Prices for our UK market are displayed in British pounds sterling (GBP / £) where applicable.

The payment options currently available to you will be shown during checkout. Available methods may vary depending on your location, device and payment provider.

Luxevyn is built using Shopify and uses secure checkout technology. Payment information is processed through authorised payment providers according to the payment method selected at checkout.

Please review the product description, specifications, selected variant and “What's Included” information on the applicable product page before placing your order.

We aim to present products accurately. Minor differences in colour may occur because of lighting, photography or screen settings. The product description and selected variant information should be used to confirm the specifications and contents of your order.

Unless a product page clearly states otherwise, products offered as new are supplied in new condition.

Email us at help@luxevyn.com. You may also contact us by telephone using the contact information published on our Contact Us page.

Customer support hours are Monday – Friday, 9:00 AM – 6:00 PM EST.

Luxevyn is operated by VividLaunch LLC, located at 30 N Gould St, Sheridan, WY 82801, USA.

Luxevyn serves customers in the United Kingdom and provides UK-focused pricing, delivery information, customer policies and support information.