30-Day Return Guarantee

If you change your mind about an eligible purchase, you may contact us to request a return within 30 calendar days of receiving your order.

To start a return, email help@luxevyn.com and include your order number.

Once your return request has been reviewed, we will provide the appropriate return instructions and authorised return address.

Your UK Statutory Cancellation Rights

Our 30-day return guarantee is provided in addition to your legal rights.

For most goods purchased online, UK consumers generally have the statutory right to cancel an order within 14 days after receiving the goods, subject to applicable legal exceptions.

After notifying us of a valid statutory cancellation, you generally have a further period in which to return the goods in accordance with applicable law.

Nothing in this policy reduces or excludes any mandatory consumer rights available to you.

Returns Between Day 15 and Day 30

Where your statutory change-of-mind cancellation period has ended, eligible products may still be returned under the additional Luxevyn 30-day return guarantee.

For returns made under this additional guarantee, products should be returned in substantially original condition and must not have been damaged through misuse, improper handling or use beyond what would reasonably be required to inspect the product.

Where reasonably possible, please include the original accessories, manuals and packaging supplied with the product.

Condition of Returned Products

During the statutory cancellation period, you may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to how you might inspect an item in a physical shop.

If handling goes beyond what is reasonably necessary and causes a reduction in the value of the product, a lawful deduction from the refund may be made where permitted by applicable law.

Products returned under our voluntary 30-day guarantee after the statutory cancellation period should be returned in a condition that allows us to reasonably assess and process the return.

Return Shipping Costs

For ordinary change-of-mind returns, the customer is normally responsible for the direct cost of returning the product unless Luxevyn agrees otherwise or applicable law requires a different outcome.

If a product is faulty, damaged on arrival, materially not as described or otherwise fails to meet your statutory rights, please contact us before returning it.

Where required by applicable law, Luxevyn will arrange or reimburse reasonable return costs for qualifying faulty or non-conforming goods.

Faulty, Damaged or Misdescribed Goods

Products sold to UK consumers must meet applicable legal standards, including requirements relating to satisfactory quality, fitness for purpose and being as described.

If your item arrives damaged, develops a fault or is materially different from its description, contact us as soon as reasonably possible.

Depending on the circumstances, UK consumers may have statutory rights to reject qualifying faulty goods within 30 days and may have additional rights to a repair, replacement, price reduction or refund after that period.

Your statutory rights are separate from, and are not restricted by, the Luxevyn 30-day return guarantee.

Damaged on Arrival

If your order arrives visibly damaged, please contact help@luxevyn.com as soon as possible.

Please keep the product and delivery packaging while we review the issue. We may reasonably ask for photographs of the product, packaging or shipping label to help us investigate the damage.

Incorrect Item Received

If you receive a product that is materially different from the product you ordered, contact us with your order number and details of the item received.

We will review the issue and provide appropriate instructions.

Refunds

Once a returned product has been received and reviewed, we will confirm the outcome of your return.

Approved refunds will normally be issued to the original payment method.

Where a statutory cancellation applies, refunds will be issued within the timeframe required by applicable UK law.

Refunds under our additional 30-day guarantee will be processed without unreasonable delay after the returned product has been received and the return has been approved.

Your bank, card issuer or payment provider may require additional processing time before the refunded funds appear in your account.

Original Delivery Charges

Luxevyn currently offers free standard UK delivery on eligible orders, so there is normally no standard outbound delivery charge to refund.

Items That May Not Be Eligible for Change-of-Mind Returns

Certain products may be excluded from change-of-mind cancellation or return rights where an applicable legal exception applies.

Examples can include:

• Goods made to a customer's specifications or clearly personalised
• Certain perishable goods
• Certain sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been broken
• Other products excluded from cancellation rights under applicable law

We will only rely on an exclusion where it legitimately applies.

These exclusions do not remove any statutory rights you may have where goods are faulty, damaged or not as described.

Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

We will try to stop fulfilment where possible, but we cannot guarantee that an order can be cancelled after processing has started.

If your order has already been dispatched, your applicable cancellation and return rights may still be available.

How to Start a Return

Please contact:

Please include:

• Your full name
• Your order number
• The product you wish to return
• A brief explanation of your request where relevant
• Photographs where the product is damaged or defective, if reasonably requested

Our customer support team will provide the applicable return instructions.

Customer Support

If you have questions about your return, refund or cancellation rights, please contact Luxevyn customer support.